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Terms and Conditions
Please be advised that any use of this website or purchase made using this website constitutes an agreement to abide by the terms and conditions outlined below which shall override any other terms and conditions. All contracts and/or agreements formed between you and Charming Bee Accessories by means of using this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.
Making a Contract by placing an order with Charming Bee Accessories you have read and agreed to these terms, including privacy and refund policies.
If the product you ordered cannot be supplied or there has been an error in the pricing, you will be contacted to rectify the situation, either with a full refund, or a different replacement product which could incur a part refund, or an extra payment as required.
We cannot accept orders from anyone under the age of 18.
Images and Description
Every effort is taken to accurately present the products in this online store, however as websites are viewed on different devices images can be distorted and colours may vary depending on your individual display settings. All sizes, weights and measurements are approximate and are taken at their widest points and included for guidance only. Please contact Charming Bee Accessories if you have any queries before purchasing.
Due to the irregularities in gemstones and the handmade nature of the work there may be slight variations from that of the photograph.
Components
All jewellery and silverware on this site have been handmade by Sabrina O’Keeffe at Charming Bee Accessories in the UK. All items are sterling silver (925) or fine silver (999) unless otherwise stated in the product description. Some pieces may feature pre-made components, for example, clasps, earring backs and chains.
Hallmarking
In the UK, silver items being sold over 7.78 grams, and any gold items over 1 gram must be hallmarked by law. Charming Bee Accessories pieces will be marked in accordance with this rule and where they fall below these weights they will not normally be sent for hallmarking. Please refer to the Dealers Notice included on the website for more information.
Pricing
Prices are subject to change due to fluctuations in the precious metal market.
Payment
Payment for all orders placed is through Stripe.
Shipping and Returns
Please see the shipping page and refunds page for details.
All bespoke and personalised items are non-refundable.
It is the customer’s responsibility to provide an accurate size prior to production and a fee will be charged for resizing. Some pieces cannot be resized due to the methods used in their making, especially those including gemstones.
Complaints
The following terms and conditions do not affect your statutory consumer rights. If goods do not reach you in good condition or are faulty, postage costs for the return to Charming Bee Accessories will be refunded. Charming Bee Accessories must be contacted within 14 calendar days of receipt to arrange return delivery. Charming Bee Accessories will only credit you for the items that have been damaged or are faulty upon safe receipt of the goods into our hands.
Data Protection
Charming Bee Accessories complies with the GDPR in handling your personal data. Information provided is treated in strict confidence and is stored in a secure location. You can view the full details of the Privacy policy on the website.
Termination
Charming Bee Accessories reserves the right to stop access to its Internet services if any behaviour is found to be in breach of these terms and conditions at any time.
Copyright
All products sold by Charming Bee Accessories are copyright of Charming Bee Accessories. Charming Bee Accessories does not give permission in respect of the reproduction or use for commercial purposes of any brand names, logos, photographs, product names, designs and any other material shown on the Charming Bee Accessories website.
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